Frequently Asked Questions
Everything you need to know about the DirectHearth platform.
What is DirectHearth?
DirectHearth is an AI-powered property transaction operating system. It connects estate agents, solicitors, mortgage brokers, surveyors, landlords, tenants, buyers and sellers on one unified platform — replacing the fragmented mix of tools the industry works with today.
Who is DirectHearth for?
Every stakeholder in a property transaction. Estate agents get a full agency dashboard with CRM and AI sales progression. Solicitors get case management and digital signatures. Brokers, surveyors, landlords, tenants, buyers and sellers each have their own workspace designed for their part of the chain.
How does pricing work?
We offer monthly subscriptions per role — Agent Pro at £99/month per branch, Solicitor Pro and Mortgage Broker at £49/month, Surveyor Pro at £29/month, Landlord at £19/month, and Premium Buyer/Seller at £9.99/month. Enterprise plans for multi-branch agencies are custom. See the Pricing page for full details.
How do I create an account?
Click "Launch App" in the top navigation, then choose the role that matches how you'll use the platform. You'll be up and running in a couple of minutes — no setup calls required.
Is my data secure?
Yes. We use industry-standard encryption in transit and at rest, role-based access control, and we never sell your personal data. You can read more in our Privacy Policy.
What does the AI actually do?
Our AI handles the busywork across the transaction: sales progression tracking with fall-through alerts for agents, issue highlighting in survey reports, clause checking for solicitors, and marketing assistance for sellers — so professionals can focus on people, not paperwork.
Can I cancel my subscription?
Yes — you can cancel at any time from your account settings, and access continues until the end of the paid period. No cancellation fees.
How do I get support?
Email us at contact@directhearth.com and we'll get back to you. Enterprise customers also get priority support with a dedicated account manager.
Still have questions?
We're happy to help — get in touch and we'll reply as soon as we can.
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